How Do I Return A Faulty Product?

In the unfortunate event your items are faulty or have been damaged in transit then we will either exchange or repair the goods, free of charge, or give you a full refund excluding postage costs, providing the fault or damage has been reported to us within 7 days of the date of delivery.

You must notify us within 7 working days of delivery by email to sales@hifimusicsystems.co.uk and we will issue a Returns Authorisation Number. Returns will not be accepted without an RMA number. Once the faulty or damaged unit has been received and evaluated the repaired or replacement unit will be dispatched. Once the faulty unit has been repaired it will no longer be eligible for replacement.

We ask that you keep all packaging in a safe place in the unlikely event you need to return your item. This will ensure your product gets back to us safely and in good order for repair. Without the original packaging, the item can’t be returned for replacement or refund.

Home HiFi Music Systems endeavours to offer a free repair service for all products that develop a fault, not caused by accident, misuse or neglect, within the manufacturer’s guarantee period of twelve months only. Please note that the goods must be returned in their original condition and packaging. All refunds are processed ASAP once the returned item has been received and fully evaluated. All refunds will be processed minus our 20% re-stocking charge.

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