What Happens If My Order Is Not In Stock?

If your order is out of stock, we will inform you by as soon as possible and give you an idea of delivery time, or suggest a suitable alternative product. You are always welcome to cancel your order if you prefer not to wait for stock to arrive in. If we do not hear from you, your order is automatically put into our ‘Pending’ system, meaning that as soon as we receive the item(s) in stock – we will dispatch them to you. This system is the same for ‘pre-order’ items.

Every now and then certain popular items become temporarily unavailable from our supplier and we are unable to confirm when they come into stock. If this is the case then you will be informed there is a temporary supply problem with this item and advised of a suitable alternative product for a speedier delivery.