FAQ

  • What Are Your Delivery Options?

    Our delivery rates are:

    • Standard Delivery £6.50 for orders under £100 (Delivered within 72 hours – Monday-Friday)
    • Free delivery on orders over £100 (Delivered within 72 hours – Monday-Friday)
    • Next day delivery for £10, for orders before 2pm (Monday-Thursday).
  • Do You Offer A Return Service?

    Yes, you can notify us within 14 days, see terms and conditions for more details.

  • Do You Offer A Guarantee With My Steepletone Product?

    Yes, all Steepletone items are guaranteed for 1 Year as standard.

  • Can I Order By Phone?

    Yes, you can call our friendly technical support team on 0843 523 5453 to order by phone.

  • Do You Deliver Worldwide?

    We deliver to mainland UK only, for a list of zones see our delivery page for more information.

  • How Do I Return A Faulty Product?

    In the unfortunate event your items are faulty or have been damaged in transit then we will either exchange or repair the goods, free of charge, or give you a full refund excluding postage costs, providing the fault or damage has been reported to us within 7 days of the date of delivery.

    You must notify us within 7 working days of delivery by email to sales@hifimusicsystems.co.uk and we will issue a Returns Authorisation Number. Returns will not be accepted without an RMA number. Once the faulty or damaged unit has been received and evaluated the repaired or replacement unit will be dispatched. Once the faulty unit has been repaired it will no longer be eligible for replacement.

    We ask that you keep all packaging in a safe place in the unlikely event you need to return your item. This will ensure your product gets back to us safely and in good order for repair. Without the original packaging, the item can’t be returned for replacement or refund.

    Home HiFi Music Systems endeavours to offer a free repair service for all products that develop a fault, not caused by accident, misuse or neglect, within the manufacturer’s guarantee period of twelve months only. Please note that the goods must be returned in their original condition and packaging. All refunds are processed ASAP once the returned item has been received and fully evaluated. All refunds will be processed minus our 20% re-stocking charge.

  • What Happens If My Order Is Not In Stock?

    If your order is out of stock, we will inform you by as soon as possible and give you an idea of delivery time, or suggest a suitable alternative product. You are always welcome to cancel your order if you prefer not to wait for stock to arrive in. If we do not hear from you, your order is automatically put into our ‘Pending’ system, meaning that as soon as we receive the item(s) in stock – we will dispatch them to you. This system is the same for ‘pre-order’ items.

    Every now and then certain popular items become temporarily unavailable from our supplier and we are unable to confirm when they come into stock. If this is the case then you will be informed there is a temporary supply problem with this item and advised of a suitable alternative product for a speedier delivery.

  • Can I Recycle My Old Products?

    If you’re buying a new HiFi or entertainment product from us, we offer to recycle your old one for free. Please note all returns are to be sent back at the customer’s cost. Please send it to the address below.

    The Gifted Group
    Business Box
    3 Oswin Road
    Leicester
    LE3 1HR

    Please do not throw away electrical equipment, including those items marked with the crossed-out wheeled bin symbol, in your bin. This is because;

    Unwanted electrical equipment is the UK’s fastest-growing type of waste many electrical items can be repaired, or recycled; saving natural resources and the environment. If we do not recycle electrical items, they end up in a landfill where hazardous substances are able to leak out and cause soil and water contamination, harming wildlife and also human health The Waste Electrical and Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system that allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.

    As a responsible retailer, we have met the requirements placed on us by offering all customers buying new electrical equipment free take-back of their old electrical products on a like-for-like basis in our store. Unwanted items should be returned to us at your own cost within 28 days of purchasing your new product.